Delivery and returns at parlor23

Delivery

• Canadafrom $10 CAD · 2 to 5 business days on the way
• United States$20 CAD · 2 to 5 business days on the way
• Everywhere else$25 CAD

Prices as parlor23’s checkout quotes them, before tax.

Returns

Exchange or store credit within 7 days. Shoes are final sale. Any marked-down piece is final sale. Ask parlor23 before you send anything back. Return shipping is at your cost.

In parlor23’s words (read 10 November 2026)

Parlor 23 will not accept any exchanges, or returns without prior communication. All items must be authorized by Parlor 23. All shoes are FINAL SALE, NO EXCHANGE OR REFUND. All other merchandise we allow a 7 day from date received EXCHANGE, and must be accompanied by proof of purchase. Parlor 23 does not offer refunds, but upon inspection, will gladly provide you with a store credit.

All items being exchanged to Parlor 23 must arrive unworn, with all original tags attached, in appropriate packaging, preferably the packaging the original package was sent in.

Parlor 23 will not accept or assume responsibility for lost or damaged packages being returned, so it is strongly recommended that any returns be made through a reliable courier, with a tracking number or traceable system.

All shipping costs resulting from exchanged items are the responsibility of the purchaser, and will not be covered by Parlor 23. In the event of an exchange, the purchaser agrees to cover and pay for any additional shipping and handling for the exchanged item(s).

All sale items. whether purchased during an online store sale or with a discount coupon will be declared a final sale. No returns or exchanges will be permitted on discounted merchandise.

If you wish to return an order in-store it can only be exchanged at our 1974 Danforth Ave location for a store credit.

On parlor23’s own site

parlor23 completes every order and handles every return. If anything here differs from parlor23’s own pages, its pages count.

• Returns page ↗ · read 10 November 2026