Your Square store on within.

Two things on the counter and the whole setup fits in one sitting.

1. The Square owner login.

   The person who owns the Square account signs in. Staff logins cannot approve the connection.

2. An email for the owner.

   Sign-in links for your order counter and new-order alerts go there.

That is the whole list. No new account, no bank form, no ID: your Square account is where the money lands.

Shoppers on within pay on your own Square. The sale, the HST and the deposit land exactly where your in-store sales do.

One link. It works on a laptop or a phone.

Connect your store

1. Open the link and choose I use Square.

   Enter the owner email, then Continue to Square.

2. Sign in to Square and choose Allow.

   Square lists what within reads (items, stock, your business profile) and what it may do (write within orders into your Square, move stock for pieces sold on within, and take payment on your Square for within orders with within's commission as an application fee).

3. Watch the count.

   You land on a page that says your store is connected and how many items synced. Every in-stock item with a price comes across.

Your stock moves in Square the second something sells, and comes back if it is returned, so there is nothing to reconcile.

Nothing to set up. Square pays you for within sales with your other sales, on your normal schedule. Buyers pay on your Square account, within's commission comes off each payment as an application fee, and Square's online card rate applies to the charge, the same as a Square Online sale.

1. Check the Get paid tab.

   It says Paid through Square and names the rate agreed with within. Your payouts, statements, refunds and disputes live in your Square Dashboard, with your other sales.

2. Connected before the payment permission?

   Your counter shows a Reconnect Square card. Sign in with Square once more and choose Allow. That is a 30-second tap, and you are paid through Square from then on.

3. Keep your Square receipt name short.

   On a shopper's card statement a within sale reads SQ * followed by your Square business name. A short, recognisable name (Receipts, in your Square Dashboard) keeps the questions away.

Square holds the money, not within. Disputes, refunds and tax reports sit with your other Square sales, in the Dashboard you already use.

Store settings, in your within counter. Only the phone is required; the rest makes pickups smoother. Then choose Go live.

Store phone

Required. Marketplace support uses it, and couriers do once delivery is on.

Store hours

Recommended. Shown to shoppers so they know when to collect.

Pickup instructions

Recommended. One line, such as: come to the register with the order name.

Neighbourhood

Recommended. The district shoppers know you by. It appears on your pieces.

Pickup location

Your Square location is on by default. Turn it off only if shoppers should not collect there.

Storefront photo

Nice to have. A well-lit photo of your room fronts your boutique card in the app.

Shipping

Optional. Set a flat rate and shoppers can have a piece shipped; you pack it and mark it shipped with the tracking number.

Bookmark your counter link from Store settings. It signs you in with one tap, so treat it like a password.

A within order, start to finish.

Never refund a within sale from your Square till. The counter has a Process a return box for that, and it puts the stock back for you.

Start with the badge at the top of your counter. It says whether shoppers can see you and what needs attention.

The badge says Hidden until payouts are active.

Your store is not being paid inside Square yet. If Store settings shows a Reconnect Square card, reconnect once (sign in, then Allow) and the shelf appears right after. If there is no card, open the Get paid tab: it names the reason, either a card payment activation to finish in your Square Dashboard before you reconnect, or a five minute Stripe payout form there that is the way live for your store.

The counter says Reconnect once to get paid inside Square.

Reconnect Square once from Store settings, sign in, then Allow. Square asks for one new permission, the application fee. Nothing else changes.

The badge says Paused.

Open the counter and choose Go live.

An item is missing.

In Square, the item needs a price, a photo, and inventory tracking turned on with stock above zero at your location.

The stock looks wrong.

within follows Square. Fix the count in Square and it updates on within within a minute.

How do I get back into my counter?

Open the portal sign-in page and tap Sign in with Square: one tap, no email to check. The emailed sign-in link still works too, and a device stays signed in for 90 days.

Square asks you to reconnect.

The counter shows a Reconnect Square card. Sign in once more and everything resumes.

Checkout says the store is not taking in-app payment right now.

Square has not finished activating card payments on your account, which happens on a new Square account or while a bank is still being verified. Finish activation in your Square Dashboard and the shelf follows.

Changed something in Square and do not see it yet? In Store settings, choose Sync now.

Do within orders show up in my Square Dashboard?

Yes, once you are paid through Square (your Get paid tab says so). Each within order then appears in your Square Dashboard under Orders, source within, already paid, with the items, the HST and a pickup or shipment ticket, so your sales reports, tax reports and deposits already include it. The order also lives on your within counter, which is where you tap Ready and Picked up. A store still paid through Stripe sees its orders on the within counter only. Your Square stock moves with every within order either way, and comes back if the order is cancelled or returned.

What does it cost?

Nothing monthly. within keeps a commission on each sale it brings you, at the rate agreed with within, taken as an application fee on the Square payment. Square charges its online card rate, 2.8% plus 30 cents in Canada, on the charge, the same as any online sale on your Square.

Why is the card fee 2.8% and not my in-store 2.5%?

Square's online rate applies to any card that is not tapped in the store. A within sale is an online card payment on your own Square account, so it carries the same rate as Square Online or a Square invoice. The upside is one balance, one deposit and one set of tax reports.

My deposit is smaller than the sale.

Square shows the full sale. Your deposit is net of Square's fee and within's commission, and Square does not print a third-party fee line in the transaction detail, so there is nothing to find there. The per-order figure is on your within counter, and your Get paid tab covers the rate agreed with within.

How do refunds work?

From the within counter, never from your Square till. The shopper shows the code from their within order, you look it up and refund it. The refund runs on your Square and shows in your Dashboard, and the stock goes back in Square. A refund from your Square till does move the money, but it does not put the stock back and it does not close the order on within.

What if a shopper disputes a charge?

It lands in your Square Disputes Centre like any online sale. within keeps the pickup or delivery proof for the order; email us and we send it to you to upload with your response.

There is a cancelled payment in my Transactions.

A within checkout that was started but not finished shows as a cancelled payment in Transactions. Nothing was charged and there is nothing to do.

The shopper got two receipts.

Square emails a receipt to shoppers who turned on automatic receipts for their card, and within sends its own order confirmation. Both are correct.

What is the Delivery fee line on a courier order?

When courier delivery is on, the Delivery fee line on the Square order is passed to within, which pays the courier. It is not your sale, and it shows in Square reports under service charges rather than gross sales.

Do I need Stripe?

No. You are paid through Square, with your other sales. A store that would rather be paid by Stripe can ask Lucas; the Get paid tab then opens Stripe's five-minute form instead.

Do I need a new workflow?

Keep managing items and stock in Square. Orders come by email and sit on the counter, one tap to mark ready.

Can I pause my store?

Yes. Pause from Store settings. Your items keep syncing until you go live again.

Can shoppers get delivery?

Pickup at your counter, always. Shipping is yours to switch on: in Store settings, set a flat rate and shoppers can have a piece shipped. You pack it, mark it shipped on the Orders tab with the tracking number, and the rate is paid out to you with the sale. Courier delivery within the hour is coming; your counter will say when it is on.