Merchant Terms

These terms are an agreement between your boutique and within. They apply when you connect your store to within through Shopify, Square, Lightspeed, Squarespace or WooCommerce, and while your pieces are listed.

within is run by Lucas Bruno and Harman Singh, a general partnership, in Ontario, Canada. You agree to these terms and to our Privacy Policy when you choose “Connect store and activate sync” in the app, connect your store, or choose I agree.

How within works

within shows your pieces to shoppers near you and around the world. When a shopper wants a piece, we send them to your checkout, or take the payment for you on within.

You fill the order, and you pay us a commission on the sale.

What we read from your store

• Your catalogue. Products, photos, descriptions, prices, stock and locations, so we can list your pieces and keep them current.
• Your orders. We read new orders as they arrive, not your order history. We keep the ones that came through within, and the ones you ask within to deliver, to track them and count our commission.
• What we write. We do not change your products or prices. When a shopper pays on within, we add the order to your store so your stock updates. On Shopify, we ask for order and shipping access only if you turn on checkout in within or live delivery rates.

Our Privacy Policy says how we protect this data and what we delete when you leave.

Your part: the seller of record

• Orders. You are the seller of record. You pack, ship or hand over every order, and you handle customer questions, returns, refunds and warranties under your own posted policies.
• Payments and fraud. On your own checkout, you capture payment and handle fraud review and chargebacks. For orders paid on within, Square or Stripe processes the payment on your behalf, and we help with disputes and supply the records.
• Accurate listings. The products, prices and stock you send us must be accurate and lawful.
• Genuine goods. You will not sell counterfeits, unauthorized replicas or anything that infringes someone else's rights.

To the extent the law allows, within is not liable for fraudulent orders, stolen cards or chargebacks on sales it sent you.

Your photos and brand

You let within use your shop's name, logos, product photos and descriptions to list and promote your pieces. That covers within, our social channels, and shopping feeds such as Google and Pinterest.

We may crop, resize and set your photos on a background, and show them beside other pieces. This permission is free of charge, worldwide and not exclusive, and it ends when you leave.

You confirm that you own your photos and content, or have the right to let us use them. To the extent the law allows, within is not liable for an infringement claim about content synced from your store.

Commission and billing

• What you pay. A commission on each sale that came through within. Your rate is shown to you before you agree to it.
• What it is charged on. The items' subtotal, never taxes or shipping.
• How it is collected. On Shopify, through Shopify's own billing, on your Shopify invoice. On Square, as a Square application fee when the shopper pays. For other orders paid on within, from the payout.
• Refunds. When you refund a sale in full, its commission is reversed.
• Taxes. You collect and remit the sales tax, VAT, HST and duties on your sales. within is not responsible for your tax filings.

Syncing

Your store tells within about changes as they happen, and we check again every 15 to 30 minutes. We cannot promise the sync is instant or never interrupted.

To the extent the law allows, within is not liable for a difference between your stock and what within shows, or for an oversell it causes.

Shopify's role

The within app for Shopify is ours, not Shopify's. Shopify does not support it and is not a party to these terms. To the extent the law allows, you release Shopify from claims about the app.

Leaving

You can leave at any time by removing the within app or disconnecting your store. We stop showing your pieces and delete your data as our Privacy Policy describes.

Commission on sales made before you left is still due.

We may pause or end your listing, with or without notice, if you break these terms or act fraudulently.

Warranties and liability

The app and within are provided “as is” and “as available.”

To the extent the law allows, we give no promises beyond these terms, including that the app is fit for a purpose or free of errors. We do not promise any amount of sales.

We protect your data with care, but no system is perfectly safe. We cannot promise your data will never be reached without permission.

To the extent the law allows, within is not liable for lost profits, lost data, damaged goods, a data breach, or any indirect or incidental damages.

Our total liability to you is limited to the commission you paid us in the 3 months before the claim.

If a claim is made against us

You agree to cover within's costs, including reasonable legal fees, for claims that come from your breach of these terms, from your products, or from your content.

That includes claims about fulfilment, quality, safety or fraud, and claims that your photos or content infringe someone's rights.

Our relationship

You and within are independent businesses. Nothing here makes us partners, agents or employer and employee, and you cannot make promises for within.

Changes

We may update these terms. If a change matters, we will tell you by email or in the app, and we may ask you to agree again there.

Using the app after a change means you accept the new terms.

Law and courts

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes go to the courts of Ontario.

If a court finds part of these terms unenforceable, the rest still applies.

Contact

For help with the app or a question about these terms: support@shopwithin.co. You can also reach us through our page for boutiques.