Returns and exchanges
Last updated: September 9, 2026
within is the marketplace, not the seller. The boutique named at checkout sells the piece and sets the return terms, and those terms are the ones that apply. For an order paid on within, ask for help with a cancellation, return or delivery problem from your order page. A refund goes back to the original payment method; how long it takes to appear depends on the payment provider and your bank. within helps the boutique resolve any payment dispute and supplies the order records.
Each boutique's policy
Utopia
Utopia states that all sales are final, with no returns or exchanges. Every preowned piece is photographed to show its condition and any flaws, and the boutique asks that you confirm the size and colour before you pay. If an order arrives damaged or incorrect, write to the boutique promptly.
Write to the boutique at info@utopiashop.ca, or read its return policy in full.
WDLT117
WDLT117 offers an exchange or store credit only, within 14 days of delivery or of an in store purchase, subject to the item's condition. Pieces discounted by half or more, Last Piece promotions, jewelry and other listed categories are final sale. To start a return, email the boutique for approval first.
Write to the boutique at info@wdlt117.com, or read its return policy in full.
Questions
Can I return something I bought on within?
It depends on the boutique. Each boutique on within sets its own return policy, and it is stated on the piece's page and at checkout. Utopia treats every sale as final. WDLT117 offers an exchange or store credit within 14 days on eligible pieces.
Who do I contact about a return?
For an order paid on within, start from your order page. For a return under a boutique's own policy, write to the boutique directly; its address is on this page. For anything else, write to hello@shopwithin.co.
How is a refund paid?
A refund goes back to the original payment method. How long it takes to appear depends on the payment provider and your bank.
Shipping and pickup are on their own page: Shipping and pickup. For anything else, write to hello@shopwithin.co or see Contact.