within · Compare · Read 9 November 2026
Vestiaire Collective return policy: which sellers take an item back
Items bought from individual sellers on Vestiaire Collective cannot be returned, while items from professional sellers can go back within 14 days for a full refund (its return policy, read 9 November 2026). If you change your mind on an item from an individual seller, you can relist it free within 72 hours, and with a processing fee for up to 14 days.
Every fact about Vestiaire Collective is from its own pages, with the day we read them.
Vestiaire Collective returns, on its own pages
Each line says when we read it. Pages change: check Vestiaire Collective's checkout before you pay.
| Individual sellers | Not eligible for returns. Relist free within 72 hours of receiving the order, and within 14 days with a processing fee. Read 9 November 2026 |
|---|---|
| Professional sellers | Return within 14 days for a full refund, or relist free for 72 hours. Read 9 November 2026 |
| If it arrives not as described | You can open a case through its help centre. Doubts about authenticity have their own process. Read 9 November 2026 |
| Refused at authentication | Vestiaire cancels the order and refunds it in full. Read 9 November 2026 |
Vestiaire Collective next to the other resale apps
Sorted by whether an item you do not want can go back, then by the days you have to report a problem, from each site's own return pages, read 9 November 2026.
| Site | Time to report a problem | Returns, in its own words |
|---|---|---|
| GOAT | 30 days from delivery Read 9 November 2026 | New items and clothes in the same condition can go back within 30 days of delivery, for GOAT Credit less shipping both ways and, for US buyers, any return processing fee of up to 15% of the item's price. Used, vintage, sample, Final Sale and auction items cannot. Read 9 November 2026 |
| StockX | 14 days from delivery Read 9 November 2026 | US customers can return eligible Verified Marketplace items within 14 days of delivery for StockX Credit, when the item page shows the 14 Day Return label. Credit is US only. Used Listings and Live items do not qualify. Read 9 November 2026 |
| Depop | 30 days from purchase Read 9 November 2026 | No return because it does not fit or you changed your mind, unless the seller agrees. Depop Protection refunds an item that does not arrive, arrives damaged or is significantly not as described, if you report it within 30 days of purchase. Read 9 November 2026 |
| Vestiaire Collective | 14 days (professional sellers) Read 9 November 2026 | Items from individual sellers cannot be returned; you can relist free within 72 hours, or with a processing fee within 14 days. Items from professional sellers can be returned within 14 days for a full refund. Read 9 November 2026 |
| Grailed | 3 calendar days from delivery Read 9 November 2026 | A return only if the seller described the item wrongly: authenticity, colour, condition, fabric or measurements, or sent the wrong item, reported within 3 calendar days of delivery. Otherwise the seller is not required to take it back. Read 9 November 2026 |
| Poshmark | 3 days (72 hours) from delivery Read 9 November 2026 | All sales are final unless the item never ships or does not match its listing. You have 3 days (72 hours) after delivery to open a return case. An item that does not fit or that you changed your mind about cannot go back. Read 9 November 2026 |
| Vinted | 2 calendar days after the delivery notice Read 9 November 2026 | A refund for items that are lost, damaged or significantly not as described, on purchases made with Buy now. You have 2 calendar days to report it after Vinted says the order should have arrived, and buyers pay return shipping unless the seller covers it. Read 9 November 2026 |
| within | Set by each boutique | Each boutique's own policy, shown on every item's page under Delivery and returns. |
Designer clothes, shoes and bags from boutiques that say their terms up front
Each item's page shows that boutique's own terms.
Where within fits
within is the live shop window of independent luxury boutiques: what is on the shelf right now, in your city first, bought from the shop itself.
On within, each boutique shows its own returns terms on every item's page, under Delivery and returns.
See every boutique on within and how within works.
Where these facts come from
Each site's own help and policy pages, read 9 November 2026. Pages change: check the site's checkout before you pay.
- Vestiaire Collective Selling fees, Buyer service fee, Return policy, Authentication fees, Shipping options, Customs duties
More comparisons
From the journal and the tools
Common questions
Can you return items on Vestiaire Collective?
From a professional seller, yes, within 14 days for a full refund. From an individual seller, no: you can relist free within 72 hours, per its return policy read 9 November 2026.
What happens if an item fails authentication on Vestiaire Collective?
Vestiaire cancels the order and issues a full refund, per its shipping options page, read 9 November 2026.